Politique d'expédition

Shipping Policy:

All ground orders will be shipped after processing, which averages 3-5 days. Ground shipments have a 5-7 day average transit time.
Time for pre-orders is 2- 3 weeks. Items that are in stock will ship in 3 - 5 days. 

NEYSOUTH LLC is not responsible for mail loss, theft or incorrect and/or insufficient mailing address entries.

RETURNS
Returns are welcomed within 30 days of receipt.
First, send us an email to nelidas@life-isbella.com
PLEASE INCLUDE YOUR NAME AND ORDER NUMBER IN YOUR EMAIL.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

sending it to the following address:

NEYSOUTH LLC

11517 sw 64 th st Apt F Miami Florida 33173

To complete your return, we require a receipt or proof of purchase and email confirmation from our Support Team.
Returns will be paid by the customer and a full refund will be given.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Refunds will be given for defective items only. If the wrong size or incorrect order shipping will be paid by the customer.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nelidas@life-isbella.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nelidas@life-isbella.com
If needing an exchange customer will pay for shipping back to us. We will pay for shipping the exchanged item back to you.